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I have tried to sign up for the credit monitoring service that the state now provides (through a company called CSID).
The website rejects my enrollment request and gives a number to call that nobody ever picks up. Even worse, if you go to the main “contact us” page for CSID, it lists a phone number that is disconnected!
Did this company go bankrupt or something?
Really? I went to the company’s main contact page, called 855.890.CSID (2743) and was routed to their call center fairly quickly. Are you sure you dialed the right number?
I was able to sign up online, but I know a few people who couldn’t. Not sure why, but some people have to call the number for whatever reason.
I had no trouble signing up. However, I got my first fraud alert and when I logged onto my webpage, the alert was unintelligible — cryptic letters and my phone number. Worse yet, I called CSID support and they couldn’t tell me why the fraud alert was issued. I was told to get my Transunion credit report (the only one CSID monitors) to find out what had happened on 11/2. There was no link to download the report on my CSID webpages, so I went to Transunion’s website and got the report. You can do this once a year without cost, after that you have to pay to find out what the problem is. In any case, when I looked at my credit report it appeared that the event triggering the fraud alert was Transunion’s own query of my record. Huh? (In contrast, the Experian system provided clear information on the event that triggered each alert, and contact information for the organization that had made the query or established credit to trigger the alert.) If this isn’t just a startup bug, and is how this system operates, Transunion will make a fortune when people have to pay for copies of their updated credit report to find out what is going on each time they get a fraud alert.
No issue signing up. I immediately had a fraud alert that was cryptic too. I called and they explained exactly what it was. They were professional and friendly.
I had a similar issue with Experian and they never fixed the issue.
My best advice is to freeze your credit with all three reporting agencies. It’s free and can be released at any time.