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First Citizens Bank Issues Mea Culpa

CUSTOMERS STILL EXPERIENCING TECHNICAL DIFFICULTIES …  After the disastrous launch of its new mobile and online banking system, Raleigh, N.C.-based First Citizens BancShares (a.k.a. “First Citizens Bank“) issued a mea culpa. “We owe you an apology,” the bank said in an email to its enraged customers. “Despite months of planning,…

CUSTOMERS STILL EXPERIENCING TECHNICAL DIFFICULTIES … 

After the disastrous launch of its new mobile and online banking system, Raleigh, N.C.-based First Citizens BancShares (a.k.a. “First Citizens Bank“) issued a mea culpa.

“We owe you an apology,” the bank said in an email to its enraged customers. “Despite months of planning, testing and giving it our best effort, yesterday’s First Citizens Digital Banking launch was not the seamless transition you deserve. We sincerely regret the frustration and inconvenience you experienced.”

As we reported yesterday, thousands of First Citizens’ customers across the country reported that they were unable to access their accounts after the new system went into effect.  Additionally, customers reported that their credit cards and debit cards were being declined.

Yikes …

The bank’s email added that while customers should now have access to their mobile and online banking services, “we’re aware that some of you are experiencing limited functionality, delays and other inconsistent service.”

“Be assured we’re working diligently to correct these issues and improve the experience for everyone,” the bank added.

The bank also promised to “communicate better” as it worked to resolve ongoing problems with its new system.

“We’ll provide daily updates as long as issues with Digital Banking persist, or more frequently if there is new information to share,” the statement noted.

Meanwhile, in the real world …

(Click to view)

first-citizens

(Cap via Sic)

LOL …

Hopefully the bank will get its act together soon.  In fact it had better get its act together soon. We’ve already heard from dozens of irate customers – many of whom tell us they are going to move their money out of the bank (just as soon as they can access it).

Of course as of this afternoon we’re receiving reports that the bank’s toll-free phone system has stopped working properly.

“This is crazy,” one customer told us. “The phone system doesn’t even work!”

(Banner via iStock)

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